Quicksilver 054 Tolls FAQ

(Frequently Asked Questions)

1. What is the difference between Quicksilver 054 Tolls and Quicksilver's standard Tolls service?

2. How do I signup for 054 Tolls?

3. Can I direct dial on 054 Tolls?

4. What is the quality like on 054 Tolls?

5. How can I pay?

6. When can I begin making calls?

7. Can I use 054 Tolls with other tolls providers?

8. Can I use 054 Tolls from my cellphone?

9. Can I use 054 Tolls from any phone?

10. How can I report a fault?

11. Can I use phonecards (calling cards) on a phoneline which has 054 Tolls?

12. Can I use 054 if I have a tollbar on my phone?

1. What is the difference between Quicksilver 054 Tolls and Quicksilver's Direct Dial Tolls service?
Quicksilver's Direct Dial Tolls does not require any code to be dialled, and you can select 3 Favourite Countries for discounted calling. Our Direct Dial tolls service is an analogue service, which means your calls go across standard telephone lines to reach the person you are calling, and comes with the usual high standard of quality guarantee you'd expect with any normal phonecall.

Quicksilver 054 Tolls uses coded dialling, which means you can keep your existing toll provider and choose when to use 054 tolls, when the price is right. 054 Tolls uses VoIP (Voice over IP) technology, which means that although you still make calls from your normal telephone, we may use 'internet routes' to get the best value for money possible. The 054 service may not have the same high quality guarantee as our Direct Dial Tolls service.

Quicksilver 054 Tolls is recommended for those for whom price is most important, and want the freedom to choose from their existing toll provider and 054 rates, and Quicksilver's Direct Dial Tolls service is recommended for users who need guaranteed high call quality, and the convenience of direct dialling.

2. How do I signup for 054 Tolls?
Click here for the easy online signup. Joining is FREE, and your account is activated immediately.

3. Can I direct dial on 054 Tolls?
No, 054 is a coded access tolls service. You must dial 054 before the toll number to use the 054 network.

4. What is the quality like on 054 Tolls?
Most of the time you shouldn't notice any difference in quality, however, Quicksilver 054 Tolls may not come with the same high call quality guarantee that our normal tolls service comes with. Whilst we will endeavour to bring you a good standard of call, we cannot guarantee the quality.

5. How can I pay?
You will be invoiced at the beginning of each month for the previous month's calls on your normal Quicksilver monthly invoice. To see how you can pay your invoice, click here for Quicksilver's payment options.

Initially, your account will have a $25 credit limit in place. You can increase this limit if you pay by direct debit, or by automatic monthly credit card payments.

6. When can I begin making calls?
Your account will be active shortly after signing up online.

7. Can I use 054 Tolls with other tolls providers?
Yes. Quicksilver's 054 service can be used in conjunction with other toll providers.

8. Can I use 054 Tolls from my cellphone?
No. Quicksilver 054 Tolls only works from NZ landline phones.

9. Can I use 054 Tolls from any phone?
You can use 054 Tolls from any landline NZ phone which has the 054 service activated on it.

10. How can I report a fault?
Email tolls@quicksilver.co.nz
Please note that our usual tolls quality of service guarantees do not apply to Quicksilver 054 Tolls.

11. Can I use phonecards (calling cards) on a phoneline which has 054 Tolls?
You can use a Quicksilver International Fonecard on an 054 phoneline. You may not be able to use other calling cards on an 054 phoneline.

12. Can I use 054 if I have a tollbar on my phone?
You may not be able to use 054 Tolls on a phone with a tollbar. Check with your phoneline provider for more details.